Gerrit Code Review Enterprise Support

Enterprise-level Support tailored to your Team and Policies

GerritForge provides your Team with an Enterprise level support for solving the day-by-day issues you may encounter when running Gerrit Code Review in test or production.

You can choose the Service Level Agreement that suits the needs and compliance rules of your Company and assures a business continuity over the Software and Configuration Management platform used on a daily basis by your developers.

Service Level Agreements

8x5 Service Level Agreement - starts from 500 users package

E-mail based Customer Support from 9:00 to 17:00 on the GMT Time-Zone - Monday to Friday excluding UK Bank Holidays.

Customer Support Ticket response times
  • P1-Critical: 24 hours
  • P2-Major: 5 working days
  • P3-Minor: 30 working days
  • P4-Low: next maintenance release

NOTE: Available for all Support packages starting from 500 users: Silver, Gold and Platinum.

24x5 Service Level Agreement - starts from 1000 users package

E-mail + Phone Customer Support 24h a day - Monday to Friday excluding UK Bank Holidays.

Customer Support Ticket response times
  • P1-Critical: 8 hours
  • P2-Major: 24 hours
  • P3-Minor: 5 working days
  • P4-Low: 30 working days

NOTE: Available for all Support packages starting from 1000 users: Gold and Platinum.

24x7 Service Level Agreement - starts from 5000 users package

Uninterrupted E-mail + Phone + LiveChat Customer Support 24h a day - 365 days

Customer Support Ticket response times
  • P1-Critical: 4 hours
  • P2-Major: 8 hours
  • P3-Minor: 24 hours
  • P4-Low: 5 working days

NOTE: Available on 5000 users Platinum Support package only.

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