Gerrit Code Review Enterprise Support

Enterprise-level Support tailored to your Team and Policies

GerritForge provides your Team with an Enterprise level support for solving the day-by-day issues you may encounter when running Gerrit Code Review in test or production.

You can choose the Service Level Agreement that suits the needs and compliance rules of your Company and assures a business continuity over the Software and Configuration Management platform used on a daily basis by your developers.

Service Level Agreements

8x5 Service Level Agreement

E-mail based Customer Support from 9:00 to 17:00 on the GMT Time-Zone - Monday to Friday excluding UK Bank Holidays.

Customer Support Ticket response times
  • P1-Critical: 24 hours
  • P2-Major: 5 working days
  • P3-Minor: 30 working days
  • P4-Low: next maintenance release

24x5 Service Level Agreement

E-mail + Phone Customer Support 24h a day - Monday to Friday excluding UK Bank Holidays.

Customer Support Ticket response times
  • P1-Critical: 8 hours
  • P2-Major: 24 hours
  • P3-Minor: 5 working days
  • P4-Low: 30 working days

24x7 Service Level Agreement

Uninterrupted E-mail + Phone + LiveChat Customer Support 24h a day - 365 days

Customer Support Ticket response times
  • P1-Critical: 4 hours
  • P2-Major: 8 hours
  • P3-Minor: 24 hours
  • P4-Low: 5 working days
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